Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours

Personal assistants (PA's) and executive assistants (EA's) are some of the most important people in any organisation in Australia. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Your Learning Outcomes

In this course, participants will:

  • Become highly organised using smart, efficient systems
  • Learn to manage time more effectively & strategically
  • Master prioritisation of time
  • Complete all important tasks and help their manager do the same
  • Learn highly effective verbal and nonverbal communication techniques

4.9/5

from 40 responses
Download PDF Outline Duration: 0.5 Days
Training courses for Live Online & Hybrid
Course name Length Outline Next class
Conflict Resolution Training - 3hours 0.5 day course 19 December
Emotional Intelligence (EQ) Training - 3hours 0.5 day course 5 December
Coaching and Mentoring Training - 3hours 0.5 day course 27 February
Communication Skills Training - 3hours 0.5 day course 19 December
Email Etiquette Training - 3hours 0.5 day course 20 December
Minute-Taking Training - 3hours 0.5 day course 3 December
Negotiation Training - 3hours 0.5 day course 29 November
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course 17 December
Dealing With Difficult People in the Workplace - 3hours 0.5 day course 11 December
Giving Constructive Feedback Training - 3hours 0.5 day course 24 January
Sales Training - 3hours 0.5 day course 22 January
Knowledge Management (KM) Training - 3hours 0.5 day course View schedule
Supervising Others Training - 3hours 0.5 day course 25 November
Time Management Training - Half Day 0.5 day course 13 February
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course 6 February
Leadership Development Training - Managing your Team - 3hours 0.5 day course 25 November
Leadership Development Training - Become THE leader - 3hours 0.5 day course 25 November
Assertiveness and Self Confidence Training - 3hours 0.5 day course 4 December
Business Writing Essentials for the Modern Workplace - 3hours 0.5 day course 6 December
Customer Service Training - 3hours 0.5 day course 10 December
Professional Telephone Skills - 3hours 0.5 day course 27 November
Recruitment and Selection Training - 3hours 0.5 day course 3 December
Lean Six Sigma Introduction - 3hours 0.5 day course View schedule
Managing Difficult Conversations Training - 3hours 0.5 day course View schedule
Behavioural Interview Techniques Training - 3hours 0.5 day course View schedule
Body Language Training - 3hours 0.5 day course 19 December
Facilitation Skills Training - 3hours 0.5 day course 2 December
Effective Delegation Training - 3hours 0.5 day course 29 January
Business Ethics Training - 3hours 0.5 day course View schedule
Overcoming Objections Sales Training - 3hours 0.5 day course View schedule
PPA - Identifying Difference as Opportunities - 3hours 0.5 day course 4 December
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course View schedule
PPA - Resilience and You - 3hours 0.5 day course 5 December
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course View schedule
Workplace Diversity Training - 3hours 0.5 day course 6 December
Managing Virtual Teams Training - 3hours 0.5 day course View schedule
Master Virtual Training - 3hours 0.5 day course View schedule
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course View schedule
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Job Search and Application Skills - 3hours 0.5 day course View schedule
Job Interview Skills - 3hours 0.5 day course View schedule
Active Listening Training - The secret of great communicators! - 3 hours 0.5 day course 21 January
Change Management - Understanding Change 0.5 day course 6 December
Influence and Persuasion at Work Training - 3 hours 0.5 day course View schedule
Leading in Hybrid Environments 1.0 day course View schedule
Decision Making With a Data Driven Mindset 0.5 day course 19 December
Leading in Hybrid Environments - 3 hours 0.5 day course 19 February
Leading Diversity and Inclusion - 3hours 0.5 day course View schedule
Time Management for Managing Projects and Complex Tasks - 3hours 0.5 day course 11 February
PPA - Building Team Synergy - 3hours 0.5 day course View schedule
Employee Engagement Training - 3hours 0.5 day course 28 January
High-Stakes Conversations - 3hours 0.5 day course View schedule
Mental Health at Work - 3hours 0.5 day course 17 December
Positive Intelligence for Leaders - 3hours 0.5 day course 3 December
Challenger Safety - 3hours 0.5 day course 10 December
Respect in the Workplace - 3 hours 0.5 day course 10 December
Unconscious Bias Training - 3hours 0.5 day course View schedule

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The venue and facilities were great. Candy delivered a great course - very enjoyable."

icourts

 

"Karen was one of the best trainers I have come across."

-IDP Education Ltd

 

"Facilitator David was fantastic, very helpful and delivered the content very well."


-HETI


 

"Fabulous trainer. One of the best workshops I have been too. Reinforced what I knew and built on it. Gave me confidence in what I already knew and I know to seek out other courses to build specific needs."


-UnitingCare Health Pharmacy


 

"Course was great and tailored to us more personally as it was a smaller group. Quite interactive this way. The venue was ok....all in all it was a great course."


-Modus Design Pty Ltd


 

"Overall for a general course that covers many aspects of being an EA I found it to be interesting and motivating."


-Department of Health


 

"The trainer was fabulous and full of energy and had a great way of communication with the audience."


-Department of Health


 

"The course was great to learn about our and our managers working styles/profiles. It rang true in most behavioural traits for myself and I believe my manager(s). When I came into work today management were very interested in how the course went and what I learnt I told them the personality traits that I learnt and how to work with this knowledge to have better outcomes for all. One manager was very interested in my learning of "diary management"."


-Fetch TV Management Pty Ltd


 

"I had a great day and I learnt a couple of techniques to implement back in my role, and valuable time spent networking with other attendees in similar roles. Thank you..."


-Tatts Lotteries


 

"Anne was an engaging trainer and tailored the modules to the needs of the class. It was an informative course and was made more enjoyable by the interactions of a smaller class size."


-Nearmap



"This is the second training session I have been to with Derrick. he is very knowledgeable, easy to listen to and discuss any queries with. I would recommend him to anyone seeking to develop their skills. Thank you."


-Jones Howard Chartered Accountants


 

"The trainer was great, very knowledgeable, great interaction, assisted with all my queries. Content was great at the games were very interactive - highly recommend."


-Perth Airport Pty Ltd


 

"A great learning opportunity. Gained an invaluable insight and experience through this training session."


-St Vincent's Hospital Sydney


 

"Our presenter was excellent. His willingness to share practical experience and have the attendees participate in discussion was fantastic. Thank you David."


-Clonakilla


 

"I am hoping to put in place some of the strategies that we discussed in this course. I still found it interesting and relevant to the job I have. Really enjoyed learning with Karen, and we had a good fun group. Nice small group of 7 made it quite personal. Karen was a great teacher, and I really enjoyed the course and the day!"


-Notre Dame College


 

"Karen is an excellent trainer and has a vivacious personality. I very much enjoyed my time spent with Karen and would highly recommend anyone to attend any course she conducts. Sincerely, Thelma."


-Horsham Rural City Council


 

"Great course. I understand every EA role can be different depending on the Manager."


-ADVAM


 

"Trainer kept a very well timed schedule and finished exactly on time. Course content is very useful."


-Samantha Wilkinson HR Consulting


 

"This course was wonderful and so well directed at PAs. Thought it was brilliant"


-Parkes Christian School


 

"It's a good avenue to interact with other EA's and learn from each other. It helps for renewed knowledge and responsibilities as an EA."

"It was great to be able to discuss actual examples within the group - especially when those examples apply to all/most of us in our actual work. It was great to be able to hear how others handle different situations to learn new strategies and ideas."

"Trainer Anne was excellent. Went thru' modules at a comfortable pace."

 "I thought the presenter was very personable, funny and knowledgeable and worked well will all of the personality types present. I really enjoyed the training as well as networking with other EA staff."


-Department Of Planning And Environment


 

"I found the course extremely useful with many tasks I can implement and work on. Adele was an awesome trainer with so much knowledge and had suggestions to resolve any issues raised."


-Good Samaritain Industries


 

"I loved the LDP Profiles which helped me understand those I work with."


-Suncoast Christian College


 

"The second training course with Adelle and love her energy and knowledge."


-National Native Title Tribunal


 

"I found the course very helpful thank you, and would be very open to doing other courses with you down the track."


-Endeavour Foundation


 

"I found the course extremely useful with many tasks I can implement and work on. Adele was an awesome trainer with so much knowledge and had suggestions to resolve any issues raised."


-Good Samaritan Industries


 

"I loved the LDP Profiles which helped me understand those I work with."


-Suncoast Christian College


 

"I came away from the Foundations for elite EA's and PA's course more empowered and thoughtful of the dynamics of the different levels of engagement within the workplace. I found the course to be well paced and the trainer to be experienced and knowledgeable. I would recommend this course for experienced EA's."


-University of Queensland


 

"The Profile Markers were of the most interest to me. Always good to do a refresher and do some networking."

 

"The skills and attributes of an effective PA/EA, LDP Profile, Email management & Time management."


-Department Of Environment And Heritage Protection


 

"Was nice to do a course that didn't involve just sitting at a computer all day. It was very interactive."


-Patersons Securities Limited


 

"I am so happy I done this course, I will use all of the content learned in my every day working life."


-Hart Accountants


 

"Anne was great. I felt a real connection with her which made the class super enjoyable. I felt comfortable and confident. She made me feel as though I can do really own my role. The information was informative and simple. A fantastic starting point."


-L'Occitane


 

"Overall the course was well presented, it did give me a few tools to use for the future or reinforced what I should be doing or actioning going forward."


-Eni Australia Limited


 

"Excellent Course, highly recommend. You don't have to be an EA or PA to attend gives a great perspective on how to work in the office with different personalities. Thoroughly enjoyed this course and found it very beneficial to my role as Office Administrator."


-DVConnect


 

"Megan was a fantastic facilitator, I very much enjoyed the course. It was nice to attend a course that was set in a professional boardroom with food and drinks supplied."


-Moreton Bay Boys College


 

"Personal Style Profile was very useful. The Skills and Attributes of an effective EA, Profile Markers are helpful and Communication Styles. These all stand out as part of my learning."


-OzChild


 

"I had Siobhan as a trainer and she was an absolute delight. Intelligent, insightful and really made sure I benefited from the day. I wish their were more people like her in this world. Thank you."


-DEDJTR


 

"The trainer Siobhan was excellent she was enthusiast, professional and engaging. For me I didn't get as much out of this course as I thought and found I already was practising most of the skills in the workplace and my position. Maybe this course would be good for a beginner who hasn't managed or ever worked as a EA. The food was really good and fresh for morning tea and lunch."


-Individual Course Participant

 

"I felt the trainer interacted extremely well, and the activities were well executed. The day and the course went really fast and everyone enjoyed the training. "

Redland City Council

 

"This was fantastic for myself, Jo was fantastic and able to direct me and advise were I requested."

Davey Bickford Australia Pty Ltd

 

Lend Lease logo
Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.

-Lend Lease


Count Financial logo
What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.

-Count Financial


CFA logo
Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.

-Country Fire Authority


Very comprehensive course, the trainer was excellent and very enthusiastic.

-Margan Pastoral Company


Ansaldo STS logo
I thoroughly enjoyed this course and found it greatly beneficial.

-ANSALDO-STS


Velocity Energy logo
It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!

-Velocity Energy


Queensland Rail logo
I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette

-QR National


Griffith University logo
I enjoyed the course very much. Liked the small group of participants (6).

-Griffith University


Stihl logo
Great Course, learnt some very useful tips.

-Stihl Pty Ltd


AMES logo
Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.

-AMES


Trilby Misso Lawyers logo
Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.

-Trilby Misso Lawyers


ato logo
A very smooth process to book the training, and staff were extremely helpful when I enquired about payment. The participant found the course helpful, particularly individual feedback she received from the trainer.

-Australian Tax Office


RACV Royal Pines Resort logo
Found your on-line process to be very user friendly and (assumed) auto generated emails were well timed and useful. Feedback from participant was also very good.

-RACV Royal Pines Resort


More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours Now

Executive and/or Personal Assistants play a big role in an organisation, as they are the primary point of contact for internal and external clients and business partners. PA's and EA's perform a wide array of jobs every day such as following-up communications and schedules, managing travel and recording important meetings. Enhance your personality and job skills through enrolling in the Foundation Skills for Elite PA's training course from PD Training.

In this professional development training course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.  The practical skills and techniques you will learn in this course will also help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team. 


 

Course Outline for Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours

After completing this course, participants will have learned to:

Topic 1

Set up for Success

  • Your Web of Influence
  • Key Personnel in Depth Template
  • Management (PIT) Personal Information Template
  • Reflection

Topic 2

Working in Sync

  • Email Management
  • Email Etiquette
  • Create the email however direct replies to someone else
  • Manage your inbox
  • Follow the READ principle and stay on top of your email
  • Manage your inbox with Flags and Rules
  • Reflection

Topic 3

Time Management

  • Block Out Times for Your Manager
  • Organised Review and Preparation Times
  • Reflection

Topic 4

Prioritisation to Keep You on Track

  • That’s a WRAP – Getting It all Done on Time
  • WRAP Technique
  • Ranking Priorities
  • Anticipating Time for Tasks – Using PERT
  • Beyond Goal Setting
  • The SMARTR Framework
  • Writing SMARTR Goals – Template
  • SMARTR Goal Template
  • Additional Tips
  • Goals Deconstructed
  • Reconstruct your SMART goal
  • Reflection

4.9/5

from 40 responses
Download PDF Outline Duration: 0.5 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

  • Phone: 1300 121 400
  • Email: enquiries@pdtraining.com.au

Online Training

3-hour course

With a live Trainer, via Zoom Meeting - available Worldwide Online Training

$495.00

17 December

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Course Outline for Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours

After completing this course, participants will have learned to:

Topic 1

Set up for Success

  • Your Web of Influence
  • Key Personnel in Depth Template
  • Management (PIT) Personal Information Template
  • Reflection

Topic 2

Working in Sync

  • Email Management
  • Email Etiquette
  • Create the email however direct replies to someone else
  • Manage your inbox
  • Follow the READ principle and stay on top of your email
  • Manage your inbox with Flags and Rules
  • Reflection

Topic 3

Time Management

  • Block Out Times for Your Manager
  • Organised Review and Preparation Times
  • Reflection

Topic 4

Prioritisation to Keep You on Track

  • That’s a WRAP – Getting It all Done on Time
  • WRAP Technique
  • Ranking Priorities
  • Anticipating Time for Tasks – Using PERT
  • Beyond Goal Setting
  • The SMARTR Framework
  • Writing SMARTR Goals – Template
  • SMARTR Goal Template
  • Additional Tips
  • Goals Deconstructed
  • Reconstruct your SMART goal
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Live Online & Hybrid Courses Category